Question 1

Organizational improvement in a traditional organization tends to be a continuous effort,a TQM organization focuses on intense,periodic improvement.

Accepted Answer

A) True 
 B)False

Question 2

A chart showing the number of occurrences by category would be used in:

Accepted Answer

A)  a Pareto analysis.
B)  interviewing.
C)  cause-and-effect diagrams.
D)  benchmarking.
E)  none of the choices.F) None of the above
G) A) and E)

Question 3

One of the primary determinants of product quality includes the translation of product characteristics into process design.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following does not apply to the Reaching Consensus method of problem solving?

Accepted Answer

A)  List reduction
B)  The 5W2H approach
C)  A balance sheet
D)  Paired comparisons
E)  A team approachF) A) and B)
G) A) and C)

Question 5

Which of the following is not true about Juran's views of quality?

Accepted Answer

A)  Roughly 80% of quality defects are controllable by management.
B)  The process of quality,not the cost of quality,must be measured.
C)  Management must be committed to continual improvement.
D)  Quality planning is a key part of quality management.E) A) and D)
F) B) and D)

Question 6

TQM expands the traditional view of quality which is looking only at the quality of the final product or service to looking at every aspect of an organization that affects quality and customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 7

Cause-and-effect diagrams are sometimes called:

Accepted Answer

A)  scatter diagrams
B)  flow diagrams
C)  control charts
D)  Ishikawa diagrams and or fishbone diagrams
E)  histogramF) B) and E)
G) C) and E)

Question 8

The quality control improvement tool which distinguishes between the "important few" and the "trivial many" is:

Accepted Answer

A)  benchmarking.
B)  check sheets.
C)  a Pareto analysis.
D)  cause-and-effect diagrams.
E)  a process flow diagram.F) None of the above
G) A) and B)

Question 9

In Canada,the Hazard Analysis Critical Control Point (HACCP)certification system is administered by the Canadian Standards Association to limit the hazards in all industrial plants in the country.

Accepted Answer

A) True 
 B)False

Question 10

Cost of inspectors,testing,test equipment,and labs are examples of appraisal costs.

Accepted Answer

A) True 
 B)False

Question 11

Excellence Canada has divided its quality certification into stages or levels? What is the top level for the award?

Accepted Answer

A)  Copper
B)  Bronze
C)  Silver
D)  Gold
E)  PlatinumF) D) and E)
G) A) and D)

Question 12

Relative to traditional organizations,TQM involves:

Accepted Answer

A)  greater orientation towards product rather than processes
B)  more narrowly focused,specialized individual jobs
C)  viewing suppliers as partners based on collaborative relations.
D)  focusing on only internal systems and relationships
E)  100% inspection to guarantee qualityF) C) and D)
G) A) and B)

Question 13

The term fitness for use is used as an alternate way to describe the durability of a product.

Accepted Answer

A) True 
 B)False

Question 14

The process of identifying other organizations that are best at some facet of your operations,and then modeling your organization after them is known as:

Accepted Answer

A)  continuous improvement.
B)  employee empowerment.
C)  benchmarking.
D)  parody.
E)  industrial espionage.F) A) and D)
G) A) and B)

Question 15

A fishbone diagram would be used to:

Accepted Answer

A)  categorize potential causes of a problem.
B)  diagram the key steps,or "bones" in a process.
C)  plot the frequency of problems.
D)  plot the relationship between two causes of a problem.
E)  plot the effects of problems over time.F) A) and B)
G) B) and D)

Question 16

Monitoring,testing,and correcting quality problems after they occur is known as:

Accepted Answer

A)  Quality control
B)  Quality assurance
C)  Continuous improvement
D)  Conformance
E)  Perceived qualityF) A) and E)
G) A) and D)

Question 17

Process management is not one of the six categories of the NQI's criteria for business excellence.

Accepted Answer

A) True 
 B)False

Question 18

ISO 9002 is an international standard for assessing a company's environmental performance.

Accepted Answer

A) True 
 B)False

Question 19

The degree to which a product satisfies its fitness for use is only determined by the durability,serviceability,and reliability dimensions of quality.

Accepted Answer

A) True 
 B)False

Question 20

The ISO 9001 certification refers to a process of 100 percent inspection to catch all defective products before they leave the company.

Accepted Answer

A) True 
 B)False

Exam 14: Management of Quality

The degree to which a product satisfies its fitness for use is only determined by the durability,serviceability,and reliability dimensions of quality.

Correct AnswerverifiedShow Answer

Which of the following is not true about Juran's views of quality?

Correct AnswerverifiedShow Answer

TQM expands the traditional view of quality which is looking only at the quality of the final product or service to looking at every aspect of an organization that affects quality and customer satisfaction.

Correct AnswerverifiedShow Answer

Relative to traditional organizations,TQM involves:

Correct AnswerverifiedShow Answer

Excellence Canada has divided its quality certification into stages or levels? What is the top level for the award?

Correct AnswerverifiedShow Answer

Process management is not one of the six categories of the NQI's criteria for business excellence.

Correct AnswerverifiedShow Answer

The ISO 9001 certification refers to a process of 100 percent inspection to catch all defective products before they leave the company.

Correct AnswerverifiedShow Answer

The quality control improvement tool which distinguishes between the "important few" and the "trivial many" is:

Correct AnswerverifiedShow Answer

Which of the following does not apply to the Reaching Consensus method of problem solving?

Correct AnswerverifiedShow Answer

ISO 9002 is an international standard for assessing a company's environmental performance.

Correct AnswerverifiedShow Answer

A chart showing the number of occurrences by category would be used in:

Correct AnswerverifiedShow Answer

Monitoring,testing,and correcting quality problems after they occur is known as:

Correct AnswerverifiedShow Answer

Organizational improvement in a traditional organization tends to be a continuous effort,a TQM organization focuses on intense,periodic improvement.

Correct AnswerverifiedShow Answer

Cause-and-effect diagrams are sometimes called:

Correct AnswerverifiedShow Answer

One of the primary determinants of product quality includes the translation of product characteristics into process design.

Correct AnswerverifiedShow Answer

The process of identifying other organizations that are best at some facet of your operations,and then modeling your organization after them is known as:

Correct AnswerverifiedShow Answer

The term fitness for use is used as an alternate way to describe the durability of a product.

Correct AnswerverifiedShow Answer

A fishbone diagram would be used to:

Correct AnswerverifiedShow Answer

Cost of inspectors,testing,test equipment,and labs are examples of appraisal costs.

Correct AnswerverifiedShow Answer

In Canada,the Hazard Analysis Critical Control Point (HACCP)certification system is administered by the Canadian Standards Association to limit the hazards in all industrial plants in the country.

Correct AnswerverifiedShow Answer

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