Question 1

Modular design,an operations process for manufacturing products,does not allow products to be repaired quickly,thus increasing the cost of labor.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following best illustrates an organization's efforts toward sustainability through its manufacturing and operations systems?

Accepted Answer

A)  Creating genetically modified foods
B)  The adoption of 100 percent wind-powered electricity
C)  Increasing the use of fossil fuels for manufacturing processes
D)  Clearing forests to set up a manufacturing unit
E)  The discharge of industrial effluents directly into water bodiesF) B) and D)
G) A) and E)

Question 3

Compared to service providers,manufacturers are generally more:

Accepted Answer

A)  labor-intensive.
B)  capital-intensive.
C)  capable of customizing their products.
D)  variable in their inputs and outputs.
E)  vulnerable to the perishability of their output.F) B) and D)
G) A) and E)

Question 4

In comparison to manufacturers,service providers require more labor because:

Accepted Answer

A)  of the tangibility of their output.
B)  their output cannot be delivered at the point of consumption.
C)  their output is highly standardized.
D)  of the high degree of uniformity of their inputs.
E)  of the high level of customer contact.F) C) and E)
G) B) and D)

Question 5

_____ is making products to meet a particular end user's needs or wants.

Accepted Answer

A)  Customization
B)  Standardization
C)  Mass production
D)  Crowdsourcing
E)  BenchmarkingF) B) and C)
G) B) and E)

Question 6

The term _____ refers to all raw materials,components,completed or partially completed products,and pieces of equipment a firm uses.

Accepted Answer

A)  inventory
B)  capital reserve
C)  input
D)  share
E)  intangibleF) A) and B)
G) C) and D)

Question 7

A hospital having an X-ray unit,an obstetrics unit,a few emergency rooms,and other units would best be classified as a(n) :

Accepted Answer

A)  intermittent organization.
B)  project organization.
C)  continuous manufacturing organization.
D)  fixed organization.
E)  assembly line organization.F) B) and D)
G) None of the above

Question 8

The fact that a haircut given to a customer cannot be exactly the same as a haircut given to another customer relates to the difference between service providers and manufacturers in terms of:

Accepted Answer

A)  consumption of output.
B)  tangibility of inputs.
C)  labor required.
D)  measurement of productivity.
E)  uniformity of output.F) A) and B)
G) A) and E)

Question 9

The goal of the ISO 14000 standards is to:

Accepted Answer

A)  penalize companies that do not adopt total quality management programs.
B)  limit benchmarking within companies.
C)  prevent companies from outsourcing to other countries.
D)  promote a uniform approach to environmental management among companies.
E)  help companies focus on productivity as opposed to quality.F) None of the above
G) All of the above

Question 10

Service providers are generally more labor-intensive than manufacturers because of the high level of customization.

Accepted Answer

A) True 
 B)False

Question 11

The system in which an organization's management collects and analyzes information about the production process to pinpoint quality problems in the production system is called:

Accepted Answer

A)  total quality management.
B)  statistical process control.
C)  the Program Evaluation and Review Technique (PERT) .
D)  the in-basket exercise.
E)  just-in-time inventory management.F) All of the above
G) A) and B)

Question 12

Maple Health Care,a chain of private hospitals and laboratories,finds it difficult to measure the productivity of its staff.Which of the following reasons can be attributed to this problem of service providers?

Accepted Answer

A)  Services cannot be delivered at the point of consumption.
B)  Services have a high degree of uniformity.
C)  Service requirements vary from job to job.
D)  Service experience remains constant each time.
E)  Services require minimal customer contact.F) All of the above
G) A) and B)

Question 13

If an employee's primary function in an organization is transforming resources into goods and services,then he or she is involved in:

Accepted Answer

A)  staffing.
B)  financing.
C)  customer relationship management.
D)  operations management.
E)  crowdsourcing.F) B) and D)
G) A) and B)

Question 14

Which of the following is an example of work-in-process inventory for an automobile company?

Accepted Answer

A)  Cars for sale in one of the company's outlets
B)  Cars that are in the initial stages of the assembly line
C)  Tires in the company's warehouse
D)  Nuts and bolts used in the cars
E)  Windshields used in the carsF) A) and E)
G) None of the above

Question 15

When compared to service providers,the products of manufacturers are typically:

Accepted Answer

A)  more labor-intensive.
B)  less standardized.
C)  more difficult to store.
D)  more uniform.
E)  less tangible.F) A) and D)
G) C) and D)

Question 16

Marino Autos Inc.measures and evaluates the quality of its cars and services against the market leaders in the automobile industry.Wherever there is a gap,Marino Autos Inc.tries to cover that gap by imitating the best practices of these market leaders.This is known as _____.

Accepted Answer

A)  crowdsourcing
B)  benchmarking
C)  sampling
D)  nearshoring
E)  licensingF) B) and C)
G) B) and D)

Question 17

Zedpro Computer Company is determining the demand for a new product and how much consumers are willing to pay for it.For this,Zedpro should best rely on:

Accepted Answer

A)  case studies.
B)  marketing research.
C)  trial and error.
D)  successful past experiences.
E)  intuition.F) All of the above
G) None of the above

Question 18

Which of the following is a defining characteristic of continuous manufacturing organizations using a product layout?

Accepted Answer

A)  They make a unique product.
B)  They have an extremely high unit cost of production.
C)  They deploy all resources in a central location.
D)  They produce a large number of units.
E)  They do not use assembly lines.F) C) and D)
G) A) and B)

Question 19

A primary reason for using standardization is to:

Accepted Answer

A)  reduce production costs.
B)  increase the choices available for customers.
C)  reduce product quality.
D)  support variability of the resources used.
E)  foster creativity.F) B) and D)
G) A) and C)

Question 20

_____ is a complete system that designs products,manages machines and materials,and controls the operations function in the transformation process.

Accepted Answer

A)  Computer-assisted design (CA
D)  
B)  Computer-integrated manufacturing (CIM) 
C)  Computer-assisted manufacturing (CAM) 
D)  Flexible manufacturing
E)  CrowdsourcingF) A) and C)
G) A) and E)

Exam 8: Managing Service and Manufacturing Operations

The goal of the ISO 14000 standards is to:

Correct AnswerverifiedShow Answer

The term _____ refers to all raw materials,components,completed or partially completed products,and pieces of equipment a firm uses.

Correct AnswerverifiedShow Answer

A hospital having an X-ray unit,an obstetrics unit,a few emergency rooms,and other units would best be classified as a(n) :

Correct AnswerverifiedShow Answer

The system in which an organization's management collects and analyzes information about the production process to pinpoint quality problems in the production system is called:

Correct AnswerverifiedShow Answer

When compared to service providers,the products of manufacturers are typically:

Correct AnswerverifiedShow Answer

Which of the following is an example of work-in-process inventory for an automobile company?

Correct AnswerverifiedShow Answer

A primary reason for using standardization is to:

Correct AnswerverifiedShow Answer

Maple Health Care,a chain of private hospitals and laboratories,finds it difficult to measure the productivity of its staff.Which of the following reasons can be attributed to this problem of service providers?

Correct AnswerverifiedShow Answer

Which of the following best illustrates an organization's efforts toward sustainability through its manufacturing and operations systems?

Correct AnswerverifiedShow Answer

In comparison to manufacturers,service providers require more labor because:

Correct AnswerverifiedShow Answer

Marino Autos Inc.measures and evaluates the quality of its cars and services against the market leaders in the automobile industry.Wherever there is a gap,Marino Autos Inc.tries to cover that gap by imitating the best practices of these market leaders.This is known as _____.

Correct AnswerverifiedShow Answer

If an employee's primary function in an organization is transforming resources into goods and services,then he or she is involved in:

Correct AnswerverifiedShow Answer

Which of the following is a defining characteristic of continuous manufacturing organizations using a product layout?

Correct AnswerverifiedShow Answer

Service providers are generally more labor-intensive than manufacturers because of the high level of customization.

Correct AnswerverifiedShow Answer

Modular design,an operations process for manufacturing products,does not allow products to be repaired quickly,thus increasing the cost of labor.

Correct AnswerverifiedShow Answer

Zedpro Computer Company is determining the demand for a new product and how much consumers are willing to pay for it.For this,Zedpro should best rely on:

Correct AnswerverifiedShow Answer

The fact that a haircut given to a customer cannot be exactly the same as a haircut given to another customer relates to the difference between service providers and manufacturers in terms of:

Correct AnswerverifiedShow Answer

_____ is a complete system that designs products,manages machines and materials,and controls the operations function in the transformation process.

Correct AnswerverifiedShow Answer

_____ is making products to meet a particular end user's needs or wants.

Correct AnswerverifiedShow Answer

Compared to service providers,manufacturers are generally more:

Correct AnswerverifiedShow Answer

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