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Exam 1: Introduction to Operations Management

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Question 41

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Operations and sales are the two ________ functions in businesses.

A) strategic
B) tactical
C) support
D) value-adding
E) line

F) C) and E)
G) None of the above

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Question 42

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Which of the following is not true about the systems approach?

A) A systems viewpoint is almost always beneficial in decision making.
B) A systems approach emphasizes interrelationships among subsystems.
C) A systems approach concentrates on efficiency within subsystems.
D) A systems approach is essential whenever something is being redesigned or improved.
E) All of the choices are true.

F) A) and B)
G) A) and C)

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Question 43

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Which of the following does not relate to system design?

Managers should most often rely on quantitative techniques for important decisions since quantitative approaches result in more accurate decisions.

Operations and sales are the two functional areas that exist to support activities in other functions such as accounting, finance, IT, and human resources.

Buying goods or services instead of producing or providing them in-house is called

Elton Mayo's Hawthorne experiments were significant contributions to the human relations movement, which emphasized the importance of the human element in job design.

Which of the following is a common complaint that employers have when hiring recent college graduates?

The word "technology" is used only to refer to "information technology."

The process of comparing outputs to previously established standards to determine if corrective action is needed is called

In for-profit organizations, the value of outputs is measured by the prices customers are willing to pay for goods or services.

Which of the following is essential to consider with respect to managing a process to meet demand?

The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management.

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

Assembly lines improved productivity by using interchangeable parts and craft production.

If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher

Specialized machinery or equipment is a common way of offering increased customization in manufacturing or services without taking on additional labor costs.

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of