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Which of the following is a guideline for developing effective marketing plans?


A) Rely on intuition and experience.
B) Create complex plans that leave nothing to chance.
C) Set qualitative goals only.
D) Incorporate all the key marketing mix factors.

E) B) and D)
F) All of the above

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When using share points to make marketing resource allocation decisions,marketing managers must estimate all of the following EXCEPT:


A) corporate return on investment.
B) market share for the product.
C) revenues associated with each point of market share.
D) the contribution to overhead and profit (or gross margin) of each share point.

E) B) and C)
F) A) and B)

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The information needed in market product focus and goal setting,Step 2 of the planning phase,includes: 1) __________,2) market-product grids with targets,and 3) positioning studies.


A) market potential studies
B) trends for industry and competitors
C) marketing mix actions
D) detailed plans to execute the marketing program

E) A) and D)
F) B) and C)

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The actions taken during market product focus and goal setting,Step 2 of the planning phase,include: 1) __________,2) select target markets,3) find points of difference,and 4) position the product.


A) identify industry trends
B) set market and product goals
C) research customers
D) develop the program's marketing mix

E) None of the above
F) A) and B)

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Which of the following is NOT traditionally a responsibility of a product or brand manager?


A) preparing annual marketing plans, sales forecasts, and budgets
B) working with advertising agencies to develop advertising campaigns
C) finding ways to improve existing products and create new ones
D) selecting and training the sales force

E) All of the above
F) A) and B)

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Vancity is Canada's largest credit union.It has a clear statement of _________________ which includes the concepts of integrity,innovation,and responsibility.


A) strategies
B) objectives
C) values
D) goals

E) A) and B)
F) None of the above

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Which of the following pieces of information is used in the implementation phase of the strategic marketing process?


A) Corporate return on investment
B) Marketing research reports
C) Revenues associated with each point of market share
D) Trends in past and current revenues for industry and competitors in total and by segment

E) All of the above
F) A) and D)

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WestJet was founded by four Calgary entrepreneurs in which year?


A) 1967
B) 1975
C) 1988
D) 1996

E) None of the above
F) All of the above

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Loving Care Pets manufactures food for dogs,cats,rabbits,and gerbils,specifically created for pets under three months of age.In terms of the market-product grid framework,adding a line of pet food for mature dogs,cats,rabbits,and gerbils will give a _____ strategy that will provide Loving Care Pets with relatively high economies of scale in marketing.


A) market-product concentration
B) market specialization
C) product specialization
D) selective specialization

E) B) and C)
F) All of the above

Correct Answer

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What was the decline in purchases of baking mix in US households between 2000 and 2004?


A) 3 percent
B) 5 percent
C) 8 percent
D) 10 percent

E) A) and D)
F) C) and D)

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In the early 1900s,Henry Ford revolutionized the automobile industry by developing production lines and mass producing the Ford Model T automobile.By reducing production costs,Henry Ford,Ford made the Model T quite affordable for the average American family.What business strategy did Henry Ford use to gain a competitive advantage in the automobile market?


A) Ford used a differentiation strategy.
B) Ford used a cost focus strategy.
C) Ford used a differentiation focus strategy.
D) Ford used a cost leadership strategy.

E) A) and B)
F) C) and D)

Correct Answer

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Based on relative competitive scope (broad target to narrow target) and source of competitive advantage (lower cost to differentiation) ,Porter's four generic business strategies are cost leadership,cost focus,differentiation focus,and:


A) service leadership.
B) diversification.
C) reactive.
D) differentiation.

E) A) and B)
F) All of the above

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Ingram Micro is the biggest computer wholesaler in the world.It has two divisions.One provides supplies for companies that manufacture computer products,such as IBM and Microsoft.To them it sells motherboards,monitors,etc.The other has been developed to serve the needs of the resellers and retailers who sell computers to businesses and individual customers.To them,it sells user-ready computers.Ingram Micro uses a simplistic version of what kind of organizational structure for marketing?


A) product line grouping
B) geographical grouping
C) functional grouping
D) matrix organization

E) None of the above
F) A) and D)

Correct Answer

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The actions taken during the evaluation phase of the strategic marketing process include: 1) __________ and 2) correct negative deviations; exploit positive ones.


A) find points of difference
B) execute the marketing program
C) compare results with plans to identify deviations
D) track sales and revenues and compare with competitors

E) A) and B)
F) C) and D)

Correct Answer

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A marketing manager uses management by exception to:


A) take over responsibilities no one else can handle.
B) schedule concurrent and sequential activities using the NIH model.
C) identify results that deviate from plans to diagnose their causes and take new actions.
D) delete from the line any product that fails to have both marketing and production economies of scale with the existing line.

E) B) and C)
F) A) and D)

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TB Figure: 1 TB Figure: 1   -Referring to TB Figure 1,each phase of the strategic marketing process creates its own unique type of output report.Which of the following would be associated with the evaluation phase? A) Performance reviews for key personnel. B) Corrective action memos, triggered by comparing results with plans often using the firm's marketing metrics and dashboards. C) Sales reports using the firm's product metrics and dashboards. D) Action memos that tell (1)  who is (2)  to do what (3)  by when. -Referring to TB Figure 1,each phase of the strategic marketing process creates its own unique type of output report.Which of the following would be associated with the evaluation phase?


A) Performance reviews for key personnel.
B) Corrective action memos, triggered by comparing results with plans often using the firm's marketing metrics and dashboards.
C) Sales reports using the firm's product metrics and dashboards.
D) Action memos that tell (1) who is (2) to do what (3) by when.

E) All of the above
F) A) and D)

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What profit enhancement option strategies might an automobile manufacturer use to decrease expenses?

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In considering both the effectiveness of (1) a marketing plan,and (2) its implementation,the "disaster" combination is:


A) good planning, good implementation.
B) good planning, bad implementation.
C) bad planning, good implementation.
D) bad planning, bad implementation.

E) None of the above
F) A) and B)

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The Molson-Coors merger created the fifth largest brewing company in the world.It also created:


A) value-based marketing.
B) a high sales response function.
C) synergies.
D) new retail outlets.

E) A) and D)
F) All of the above

Correct Answer

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The BCG or Boston Consulting Group is probably best known for its:


A) growth-share portfolio matrix.
B) focus on Hugo's Ski Shack which rents water skis to vacationers.
C) website which offers planning guidelines and interactive strategy case.
D) stands on ethical issues.

E) None of the above
F) A) and B)

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