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A Costco warehouse holds items for the shortest time possible in order to have very efficient logistics systems.This warehouse is best described as a(n) :


A) storage warehouse.
B) freight forwarder.
C) distribution centre.
D) inventory expediting centre.

E) A) and D)
F) A) and C)

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Which buyer requirement would be most important in choosing a channel design for a financial service?


A) information
B) itemization
C) teamwork
D) pre- or post-sale services

E) A) and C)
F) None of the above

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All transportation modes can be evaluated by using all of the following criteria,except:


A) cost
B) time
C) customer service
D) dependability

E) A) and B)
F) C) and D)

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Amazon uses supply chain and logistics management to:


A) manage the flow of products from its suppliers to it distribution centres and the flow of customer orders from the distribution centres to individual's homes.
B) avoid having to use quick response replenishment.
C) make sure that it maintains the authority that comes with being the only channel captain.
D) lessen the amount of communication that is necessary between the company and its suppliers.

E) A) and D)
F) A) and C)

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The integration and organization of information and logistics across firms in a supply chain for the purpose of creating and delivering goods and services that provide value to consumers is referred to as:


A) Supply chain management
B) Logistics management
C) Point-to-point management
D) Just-in-time management

E) A) and B)
F) A) and C)

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Lighting One allows its members,retailers of lighting fixtures,to concentrate their buying power through wholesalers and more importantly plan collaborative promotional and pricing activities.Lighting One is an example of a(n) :


A) service-sponsored retail system
B) retailer-sponsored cooperative
C) administered cooperative system
D) manufacturer-sponsored cooperative

E) A) and D)
F) A) and C)

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Starbucks,Shoppers Drug Mart,and Tim Hortons are examples of __________ distribution.


A) intensive
B) extensive
C) selective
D) exclusive

E) C) and D)
F) A) and D)

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When completing their financial statements at the end of the year,TransForce,a trucking company,included expenses associated with transportation,materials handling and warehousing,inventory,stockouts,and order processing under which category?


A) Supplier service cost
B) Manufacturing cost
C) Total logistics cost
D) Social responsibility cost

E) A) and C)
F) A) and B)

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Some manufacturers have tried to use the brand loyalty of their consumers to force retailers to carry the manufacturers' products and none of their competitors.These manufacturers were trying to force retailers to participate in:


A) resale restriction.
B) vertical integration.
C) exclusive dealing.
D) refusal to deal.

E) A) and D)
F) A) and C)

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John's Dealership and Fred's Best Cars,both sell GM vehicles.The type of conflict that is most likely to occur between these two is:


A) Corporate
B) Horizontal
C) Vertical
D) Administered

E) A) and B)
F) A) and C)

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Which of the following is NOT a source of vertical conflict?


A) when different types of retailers sell the same brands
B) when channel members disagree on how profit margins are distributed among channel members
C) when a manufacturer increases its distribution coverage in a geographic area
D) when a manufacturer believes a wholesaler or retailer is not devoting sufficient attention to its products

E) A) and C)
F) A) and B)

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Merchant wholesalers are independently owned firms that _____ the merchandise they handle.


A) take title to
B) broker
C) act as agent for
D) determine intensity strategy for

E) B) and D)
F) A) and B)

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List and briefly describe the four customer service factors that must be balanced in a logistics system.

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What are some specific cost trade-offs that can be made in a logistics system?

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The Fox Entertainment Group counts among its assets a thriving TV production unit,a Hollywood movie studio,33 TV stations,a half-dozen national cable networks,and 21 regional sports networks.Since most of the shows produced at its TV production unit and many of the movies made at its studio are made just for televising on its cable networks,Fox Entertainment Group is an example of a(n) :


A) corporate vertical marketing system.
B) integrated marketing system.
C) contractual vertical marketing system.
D) corporate horizontal marketing system.

E) B) and C)
F) None of the above

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One of the problems associated with materials handling is:


A) finding the right transportation modes.
B) meeting government regulations.
C) a high rate of loss and damage.
D) locating the facility in which to perform the activity.

E) None of the above
F) C) and D)

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The payments supermarkets receive in the form of money or free goods in exchange for shelf space to display and stock products of producers are called:


A) bribes.
B) exclusive dealing fees.
C) tying arrangements.
D) slotting allowances.

E) A) and C)
F) B) and C)

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In an episode of the Glee television series,members of the glee club were selling home-baked cupcakes at school,to raise money.The students selling their cupcakes without any intermediary would be an example of


A) personalized distribution.
B) non-permanent distribution.
C) informal channel of distribution.
D) direct channel of distribution.

E) None of the above
F) C) and D)

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A channel that includes intermediaries between the producer and consumer and perform numerous channel functions are referred to as a(n)


A) indirect channel.
B) skewed channel.
C) multi-level channel.
D) full-service channel.

E) A) and B)
F) B) and C)

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A Ford-owned dealership is considered a branch office because it:


A) performs a sales function as an option to agents and brokers.
B) works for several producers and carries non-competitive, complementary merchandise in an exclusive territory.
C) takes title to merchandise but sells only to buyers who call on them, pays cash for merchandise, and furnishes their own transportation for the merchandise.
D) carries a producer's inventory and performs the functions of a full-service wholesaler.

E) None of the above
F) B) and D)

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