Question 1

A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

Accepted Answer

A) True 
 B)False

Question 2

Service operations require additional inventory because of the unpredictability of consumer demand.

Accepted Answer

A) True 
 B)False

Question 3

Operations, marketing, and finance function independently of each other in most organizations.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements about variation is false?

Accepted Answer

A)   Variation prevents a production process from being as efficient as it can be.
B)   Some variation can be prevented.
C)   Variation can either be assignable or random.
D)   Any variation makes a production process less productive.
E)   Random variation generally cannot be influenced by managers.F) A) and D)
G) A) and C)

Question 5

Operations management involves continuous decision making; hopefully most decisions made will be:

Accepted Answer

A)   redundant.
B)   minor in nature.
C)   informed.
D)   quantitative.
E)   qualitative.F) C) and D)
G) A) and B)

Question 6

Which of the following is not a benefit of using models in decision making?

Accepted Answer

A)   They provide a standardized format for analyzing a problem.
B)   They serve as a consistent tool for evaluation.
C)   They are easy to use and less expensive than dealing with the actual situation.
D)   They force the decision maker to take into account qualitative issues such as personalities and emotions.
E)   They offer insights into fundamental issues at play in a decision-making setting.F) A) and C)
G) B) and E)

Question 7

Assembly lines achieved productivity but at the expense of standard of living.

Accepted Answer

A) True 
 B)False

Question 8

Marketing depends on operations for information regarding:

Accepted Answer

A)   productivity.
B)   lead time.
C)   cash flow.
D)   budgeting.
E)   corporate intelligence.F) A) and B)
G) B) and E)

Question 9

Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following most involves coordinating the activities among all the elements of the business?

Accepted Answer

A)   pollution control
B)   quality management
C)   supply chain management
D)   competition from foreign manufacturers
E)   technological changeF) C) and E)
G) A) and B)

Question 11

As an abstraction of reality, a model is a simplified version of a real phenomenon.

Accepted Answer

A) True 
 B)False

Question 12

The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework.

Accepted Answer

A) True 
 B)False

Question 13

People who work in the field of operations should have skills that include both knowledge and people skills.

Accepted Answer

A) True 
 B)False

Question 14

Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is not a characteristic of service operations?

Accepted Answer

A)   intangible output
B)   high customer contact
C)   high labor content
D)   easy measurement of productivity
E)   low uniformity of outputF) B) and E)
G) A) and D)

Question 16

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

Accepted Answer

A)   sustainability
B)   supportability
C)   marketability
D)   perishability
E)   transportabilityF) A) and C)
G) B) and D)

Question 17

Dealing with the fact that certain aspects of any management situation are more important than others is called:

Accepted Answer

A)   analysis of trade-offs.
B)   sensitivity analysis.
C)   recognition of priorities.
D)   analysis of variance.
E)   decision table analysis.F) C) and D)
G) B) and C)

Question 18

"Value added" by definition is always a positive number since "added" implies increases.

Accepted Answer

A) True 
 B)False

Question 19

Knowledge about challenges specific to the operations function can help marketing personnel to judge how _____________ new product designs will be.

Accepted Answer

A)   marketable
B)   segmentable
C)   manufacturable
D)   measurable
E)   nameableF) C) and D)
G) A) and B)

Question 20

Technology choices seldom affect:

Accepted Answer

A)   costs.
B)   productivity.
C)   union activity.
D)   quality.
E)   flexibility.F) A) and D)
G) A) and C)

Exam 1: Introduction to Operations Management

Knowledge about challenges specific to the operations function can help marketing personnel to judge how _____________ new product designs will be.

Correct AnswerverifiedShow Answer

Which of the following is not a benefit of using models in decision making?

Correct AnswerverifiedShow Answer

Operations management involves continuous decision making; hopefully most decisions made will be:

Correct AnswerverifiedShow Answer

As an abstraction of reality, a model is a simplified version of a real phenomenon.

Correct AnswerverifiedShow Answer

Which of the following statements about variation is false?

Correct AnswerverifiedShow Answer

Operations, marketing, and finance function independently of each other in most organizations.

Correct AnswerverifiedShow Answer

Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.

Correct AnswerverifiedShow Answer

Technology choices seldom affect:

Correct AnswerverifiedShow Answer

The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework.

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of service operations?

Correct AnswerverifiedShow Answer

People who work in the field of operations should have skills that include both knowledge and people skills.

Correct AnswerverifiedShow Answer

Which of the following most involves coordinating the activities among all the elements of the business?

Correct AnswerverifiedShow Answer

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

Correct AnswerverifiedShow Answer

Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.

Correct AnswerverifiedShow Answer

Dealing with the fact that certain aspects of any management situation are more important than others is called:

Correct AnswerverifiedShow Answer

Marketing depends on operations for information regarding:

Correct AnswerverifiedShow Answer

A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

Correct AnswerverifiedShow Answer

"Value added" by definition is always a positive number since "added" implies increases.

Correct AnswerverifiedShow Answer

Assembly lines achieved productivity but at the expense of standard of living.

Correct AnswerverifiedShow Answer

Service operations require additional inventory because of the unpredictability of consumer demand.

Correct AnswerverifiedShow Answer

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