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Part of being effective is understanding your own preferences and habits and questioning them.

A) True
B) False

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What are the levels that OB uses to view the world? Give at least one example of each.

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Another lens through which OB sees the w...

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The "knowing-doing gap" identifies the gap between what people know and what they actually do.

A) True
B) False

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Draw and explain the integrative framework for understanding and applying OB.

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Figure 1.2 (in the text) depicts this m...

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As a person rises to higher levels of an organization, technical skills become more important and personal skills become less important.

A) True
B) False

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A person who reports unethical behavior in his/her organization to management and/or the authorities is called a:


A) Ethicist
B) Whistleblower
C) Traitor
D) Mole
E) Deviant

F) C) and E)
G) B) and D)

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A difference between an actual and a desired situation is called a:


A) Decision
B) Dilemma
C) Action
D) Goal
E) Problem

F) C) and D)
G) A) and D)

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What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs?


A) Resolving
B) Solving
C) Dissolving
D) Ignoring
E) Avoiding

F) C) and D)
G) A) and D)

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Our tendency to overlook the unethical behavior of another when it's in our interest to remain ignorant is called "the slippery slope."

A) True
B) False

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The last stop in the three-stop journey (or approach) of the Integrated Framework is:


A) Identify the OB concepts
B) Define the problem
C) Make recommendations and take action
D) Make a decision
E) Delegate the problem

F) B) and E)
G) D) and E)

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The remedy for motivated blindness is:


A) Root out conflicts of interest
B) When handing off work, ask if the assignment might invite unethical behavior
C) Reward solid decision processes, not just good outcomes
D) Be alert for even trivial ethical infractions and address them immediately
E) Brainstorm unintended consequences

F) A) and E)
G) A) and D)

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According to research, the most common predictor of cheating in school is peer behavior.

A) True
B) False

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Employees' knowledge and technical skills are enough to solve business problems.

A) True
B) False

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The contingency approach suggests that:


A) There is one best way to manage
B) OB theories apply to all situations
C) A manager needs to learn a set of hard-and-fast rules
D) The best answer depends on the situation
E) Management practices from the past can be applied to today's situations

F) A) and E)
G) None of the above

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What are the basic elements for selecting an effective solution? Give examples of each.

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After deciding whether to resolve, solve...

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A problem:


A) Is a decision that needs to be made
B) Is a gap between an actual and a desired situation
C) Is always due to environmental factors
D) Is a situation that managers rarely face
E) Should be ignored until it becomes serious

F) B) and D)
G) B) and E)

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Human capital is the productive potential of an individual's knowledge, skills, and experiences.

A) True
B) False

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What kind of a response is a manager making when he or she chooses a satisfactory but not ideal solution?


A) Resolving
B) Solving
C) Dissolving
D) Ignoring
E) Avoiding

F) A) and B)
G) None of the above

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Which of the following is not one of the basic elements of selecting an effective solution?


A) Determining the basic criteria for the decision
B) Selecting an OB concept or topic to apply
C) Deciding who will be involved in choosing the solution
D) Considering the consequences of each alternative
E) Agreeing on a method for decision making

F) A) and B)
G) D) and E)

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The remedy for indirect blindness is:


A) Root out conflicts of interest
B) When handing off work, ask if the assignment might invite unethical behavior
C) Reward solid decision processes, not just good outcomes
D) Be alert for even trivial ethical infractions and address them immediately
E) Brainstorm unintended consequences

F) A) and B)
G) D) and E)

Correct Answer

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