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Most specialty stores and department stores, which provide many services to their customers are considered to be _________.


A) exclusive service retailers
B) limited service retailers
C) full-service retailers
D) full-domain retailers
E) limited-domain retailers

F) All of the above
G) B) and E)

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Nordstrom stores typically have 50 percent more salespeople on the floor than similarly sized stores, and the salespeople are renowned for their professional and personalized attention to customers.Nordstrom would be considered a(n) _________.


A) exclusive service retailers
B) limited service retailers
C) full-service retailers
D) full-domain retailers
E) limited-domain retailers

F) C) and E)
G) A) and D)

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Many retailers take a markdown as soon as sales fall off to free up valuable selling space and cash.This concept of retail pricing is referred to as _________.


A) timing
B) demand
C) availability
D) bargain hunting
E) pleasing customers

F) None of the above
G) All of the above

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The sale of brand name merchandise at lower than regular prices is referred to as _________.


A) discount pricing
B) off-price retailing
C) everyday low pricing
D) markdown pricing
E) loss-leader pricing

F) A) and B)
G) A) and C)

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The wholesalers most prevalent in the hardware, drug, and clothing industries would be _________.


A) specialty wholesaler
B) full-line wholesaler
C) cash and carry wholesaler
D) limited-line wholesaler
E) universal wholesaler

F) All of the above
G) D) and E)

Correct Answer

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Costco requires customers to perform many shopping functions themselves, and little is provided by the outlet.All nonessential customer services are eliminated.What level of service is being offered by Costco?


A) Limited service.
B) Full-service.
C) Customized service.
D) Self-serve.
E) Restricted.

F) A) and E)
G) C) and E)

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Which type of the following firms has made the wisest wholesaler choice for its product?


A) Sam's Streamliners used a drop shipper for its subway cars.
B) Amy's Amazing Appetizers used a rack jobber for its frozen apricot aperitifs.
C) Raisha's Retros used a rack jobber for its replica racecar radios.
D) Shayna's Superior Supplies used a desk jobber for its staplers.
E) Nova's Novelties uses a truck jobber for its never-needs-a-battery night lights.

F) C) and D)
G) A) and E)

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Which type of wholesaler carries a broad assortment of merchandise and performs all channel functions?


A) drop shipper
B) limited-line wholesaler
C) specialty merchandise wholesaler
D) rack jobber
E) general merchandise wholesaler

F) A) and D)
G) None of the above

Correct Answer

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Your neighborhood dry cleaner or florist is likely to be categorized according to its form of retail ownership as an independent retailer.This means it is owned by a(n) _________.


A) individual
B) consortium
C) corporation
D) cooperative
E) conglomerate

F) B) and C)
G) A) and E)

Correct Answer

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Large strip malls that often have two to five anchor stores, often contain a supermarket, and are designed to bring shoppers on a weekly basis are referred to as


A) suburban malls.
B) warehouse malls.
C) retail malls.
D) cluster malls.
E) power centers.

F) A) and B)
G) A) and E)

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Which of the following stores are most likely to be anchor stores at a regional shopping center?


A) Old Navy, Abercrombie & Fitch, and Kay-Bee toy store.
B) Hickory Farms, a locally-owned jewelry store, and Radio Shack.
C) An antique store, Dollar General store, and a bakery.
D) Sears, Macy's, and JCPenney stores.
E) A Hallmark card shop, a sporting goods consignment store, and a Barnes & Noble bookstore.

F) A) and E)
G) A) and D)

Correct Answer

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Which type of wholesaler offers a relatively narrow range of products but has an extensive assortment within the product lines carried?


A) general merchandise wholesaler
B) limited-service wholesaler
C) specialty merchandise wholesaler
D) cash and carry wholesaler
E) drop shipper

F) B) and C)
G) A) and E)

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FIGURE 14-11 FIGURE 14-11   -According to Figure 14-11 above, both market share and profit achieve their greatest growth rates during which stage? A)  B  early growth B)  B  extended growth C)  C  accelerated development D)  C  maturity E) within  C  and  D  maturity and decline -According to Figure 14-11 above, both market share and profit achieve their greatest growth rates during which stage?


A) "B" early growth
B) "B" extended growth
C) "C" accelerated development
D) "C" maturity
E) within "C" and "D" maturity and decline

F) B) and E)
G) None of the above

Correct Answer

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A retailer bought a collectible Precious Moments figurine for $26.She sets the initial selling price at $60.The final selling price was $52.What was the original markup?


A) $8
B) $16
C) $34
D) $48
E) $78

F) B) and C)
G) C) and D)

Correct Answer

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Recent surveys show that, retailers are conducting research, analyzing the data to identify shopper problems, translating the data into retailing mix actions, executing shopper friendly in-store programs, and monitoring the performance of the merchandise.Walmart, for example, have used this advanced form of category management to test baby-product and dollar product categories.This form of category management is called


A) wheel of retailing.
B) evolution of retailing.
C) retail cycle.
D) consumer marketing at retail.
E) functional mix cycle.

F) B) and D)
G) C) and D)

Correct Answer

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Wholesalers who have a small warehouse from which they stock their trucks for distribution to retailers are referred to as _________.


A) cash and carry wholesalers
B) rack jobbers
C) drop shippers
D) truck jobbers
E) manufacturer's representatives

F) None of the above
G) B) and E)

Correct Answer

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Large shopping areas often contain two or three __________ stores, which are well-known national or regional stores such as Sears, Saks Fifth Avenue, and Bloomingdale's.


A) power centers
B) mega centers
C) anchor
D) value
E) outlet

F) All of the above
G) B) and E)

Correct Answer

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Identify and describe the functions of agents and brokers.

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Agents and brokers do not take title to ...

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Carla's Cards uses a __________ to sell and market the entire line of greeting cards.They design promotional plans, set prices, determine distribution policies, and make recommendations to Carla on product strategy.


A) manufacturer's agent
B) selling agent
C) broker
D) manufacturer's branch
E) manufacturer's sales office

F) None of the above
G) A) and B)

Correct Answer

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A group of 50 to 150 stores that typically attract customers who live or work within a 5-to 10-mile range, often containing two or three anchor stores is referred to as _________.


A) power centers
B) regional shopping centers
C) suburban crossroads
D) the central business districts
E) urban megacenters

F) A) and B)
G) D) and E)

Correct Answer

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