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Briefly describe the three levels of service offered by retail outlets.

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Retail outlets generally offer three lev...

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Consumers often use the prices of __________ items, such as a can of Coke, to form an overall impression of the store's prices.


A) benchmark
B) stoplight
C) point-of-purchase
D) value-based
E) loss-leader

F) C) and E)
G) B) and E)

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A markdown refers to


A) the difference between the final selling price and the retailer's cost.
B) the amount the manufacturer adds to achieve the desired suggested retail price.
C) discounting a product when it does not sell at the original price and an adjustment is necessary.
D) the lowest price to which a retailer can reduce a sales ticket and still make a profit.
E) the net margin.

F) A) and C)
G) D) and E)

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Ford dealerships represent which type of franchise?


A) business-format franchise
B) manufacturing franchise
C) general service franchise
D) product-distribution franchise
E) business franchise venture

F) B) and D)
G) C) and D)

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Markdowns can be used to


A) increase competition with other retailers in the immediate vicinity.
B) placate dissatisfied customers.
C) enhance customer perceptions of product quality.
D) increase demand for complementary products.
E) create a sense of urgency among repeat buyers.

F) C) and D)
G) A) and E)

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Which of the following firms has made the wisest wholesaler choice for its product?


A) Sam's Coal Country uses a drop shipper for its coal.
B) Amy's Amazing Appetizers uses a rack jobber for its frozen apricot aperitifs.
C) Hannah's Hardware uses a rack jobber for its hinges.
D) Shayna's Superior Supplies uses a desk jobber for its staplers.
E) Nova's Novelties uses a truck jobber for its never-needs-a-battery night lights.

F) D) and E)
G) A) and C)

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Online retail purchases by consumers can be the result of several very different approaches, which include: (1) paying dues to become a member of an online discount service; (2) using a shopping "bot" to search for a product at locations with the best price; (3) going directly to online malls; and (4)


A) becoming a member of a research group that evaluates new products.
B) becoming a secret shopper.
C) participating in an online auction.
D) participating in a buying cooperative.
E) using direct selling.

F) C) and D)
G) A) and B)

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The retailing mix includes all of the following EXCEPT:


A) merchandise.
B) target market.
C) retail pricing.
D) store location.
E) retail communication.

F) B) and C)
G) B) and E)

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In the past, television home shopping programs have attracted mostly


A) 20 to 30 year old men.
B) 30 to 40 year old women.
C) 40 to 50 year old men.
D) 40 to 60 year old women.
E) 50 to 70 year old men.

F) None of the above
G) B) and D)

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Often new models or styles force the price of existing models to be __________.


A) marked up
B) off-priced
C) value-subtracted
D) maintained
E) marked down

F) B) and C)
G) All of the above

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A regional bakery makes organic breads and muffins. It feels the choice of distribution channel is critical to the product's success, especially since it wants to have the product distributed nationally. However, it will take some time before sales take off, and the bakery wants to make sure the marketing program is consistent everywhere. It should use


A) a manufacturer's agent to sell to truck jobbers who in turn will deal with retailers.
B) its own salesforce to sell directly to retailers.
C) the services of a selling agent to sell to general merchandise wholesalers who will sell to retailers.
D) a dual distribution system composed of both direct and indirect wholesalers.
E) a rack jobber who will sell to a merchant wholesaler and who will in turn sell to retailers.

F) B) and D)
G) A) and B)

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One of the biggest problems online retailers face is that nearly __________ of online shoppers make it to "checkout" and then leave the website to compare shipping costs and prices on other sites.


A) 16%
B) 26%
C) 36%
D) 56%
E) 66%

F) A) and D)
G) A) and C)

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Retailers that advocate an everyday fair pricing strategy may not offer the lowest prices but try to create value for customers using which of these?


A) brand name of the product
B) product benefits
C) convenience
D) perceived quality
E) the total buying experience

F) All of the above
G) C) and E)

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Consumers benefit in dealing with retail corporate chains because


A) corporate chains have more experience than other forms of retailers.
B) they can own stock in the same company where they shop since corporate chain stock must be publicly-traded.
C) the latter can bargain with a manufacturer to obtain product volume discounts on orders, which can be passed on to consumers in terms of lower prices.
D) there are multiple outlets, each with its own varied merchandise and different management policies.
E) merchandise is arranged and displayed by professional designers making their shopping experience less stressful.

F) C) and D)
G) B) and E)

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Cash and carry wholesalers


A) handle bulky items like lumber, bricks, and telephone poles.
B) handle perishable items like flowers, baked goods, and deli meats.
C) handle office supplies, electrical supplies, hardware products, and groceries.
D) are a kind of full-service wholesaler.
E) lease vending machines to merchants and refill them as needed on a cash only basis.

F) A) and D)
G) A) and E)

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Aeon, Carrefour, Tesco, and Metro Group are


A) sizeable wholesalers that handle products for the world's largest retailers.
B) new Internet start-ups that have the potential to impact the U.S. economy.
C) large retailers outside of the United States.
D) large distributors of business products.
E) historically important companies that developed consumer selling systems, though none still exist today.

F) B) and D)
G) All of the above

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Brokers are independent firms or individuals who


A) represent a single producer and are responsible for the entire marketing function of that producer.
B) work for several producers and carry noncompetitive, complementary merchandise in an exclusive territory.
C) take title to merchandise but sell only to buyers who call on them, pay cash for merchandise, and furnish their own transportation for the merchandise.
D) own the merchandise they sell but do not physically handle, stock, or deliver it.
E) bring buyers and sellers together to make sales.

F) C) and D)
G) A) and B)

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Independently owned stores that band together to act like a chain are referred to as __________.


A) corporate chains
B) cooperative marketing systems
C) contractual systems
D) regional shopping centers
E) self-service systems

F) A) and D)
G) C) and D)

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What is augmented reality? Give an example of a retailer that has implemented this concept.

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The overlay of sound, video, and graphic...

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Regional shopping centers refer to a


A) retail cluster in a downtown area.
B) retail location that typically has one primary store and about 20 to 40 smaller outlets, and serves a population base of about 100,000.
C) cluster of stores that serve people who are within a five- to ten-minute drive and serves a population base of under 30,000.
D) group of 50 to 150 stores, often containing two or three anchor stores, that typically attracts customers who live or work within a 5- to 10-mile range.
E) retail cluster of stores in uptown areas.

F) B) and D)
G) All of the above

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