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means (salesperson,advertising media,or public relations tools) of conveying a message to a receiver is referred to as a(n) __________.


A) vehicle
B) field of experience
C) channel of communication
D) direct feedback loop
E) information highway

F) A) and B)
G) All of the above

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outcome of a direct marketing offer designed to motivate people to visit a business is referred to as _________.


A) direct order consignment
B) lead generation
C) traffic generation
D) indirect order fulfillment
E) first-mover advantage

F) C) and D)
G) A) and B)

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Communication with consumers who are not in the target audience is referred to as __________.


A) excess coverage
B) wasted coverage
C) exhaustive coverage
D) squandered coverage
E) dissipated coverage

F) B) and E)
G) None of the above

Correct Answer

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Imagine a small agrichemical laboratory with a very small marketing budget develops a seed that produces grass that grows two inches high and no higher.Which promotional element should it use to communicate its discovery?


A) advertising
B) personal selling
C) sales promotion
D) publicity
E) missionary sales

F) C) and E)
G) A) and B)

Correct Answer

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Advertising,personal selling,sales promotion,public relations,and direct marketing are marketing communications alternatives that make up a firm's __________.


A) cooperative advertising
B) marketing mix
C) media strategy
D) promotional mix
E) communication source

F) B) and D)
G) A) and B)

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the communication process,_________ ensure(s) that messages are decoded properly.


A) responses
B) replies
C) feedback
D) pretesting
E) looping

F) A) and E)
G) B) and C)

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Which of the following is an inherent weakness of direct marketing?


A) It is a low cost means of reaching the target market.
B) Its messages may differ between direct mailings, confusing the target market.
C) It is expensive and time consuming to develop and maintain a database.
D) It is difficult to get media cooperation.
E) It can lead to promotion wars.

F) A) and B)
G) C) and D)

Correct Answer

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the communication process,the 18- to 34-year-old men who see a NASCAR TV commercial advertising P&G's Old Spice High Endurance antiperspirant are called __________.


A) purchasers
B) the target market
C) wasted coverage
D) receivers
E) encoders

F) B) and C)
G) A) and B)

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Mountain Dew's Dewmocracy 2 campaign featured a seven-stage process.Stage One involved


A) designing a label for the can.
B) a truck stop tour with samples of new flavors.
C) fans organizing into "flavor nations."
D) color selection.
E) naming the product.

F) A) and E)
G) B) and C)

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Businesses vary as to the amount of security they require or can afford to access their computer files.A company that sells a complete line of firewalls,from a no-frills version to one that uses complex retinal scans,would most likely employ which promotional element to effectively promote its product to businesses?


A) personal selling
B) advertising
C) sales promotion
D) public relations
E) social media

F) A) and B)
G) A) and C)

Correct Answer

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design of the promotion will play a primary role in determining the message that is communicated to the audience.Successful designs are often the result of


A) accurately estimating costs of tasks.
B) identifying appropriate objectives.
C) accurately estimating what task will accomplish each objective.
D) obtaining insights regarding consumers' interests and behavior.
E) obtaining insights regarding task performance.

F) A) and C)
G) B) and D)

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  Figure 17-6 -promotion decision process is divided into three phases.In Figure 17-6 above, C  refers to the _________ phase. A)  planning B)  implementation C)  forecasting D)  discharge E)  evaluation Figure 17-6 -promotion decision process is divided into three phases.In Figure 17-6 above,"C" refers to the _________ phase.


A) planning
B) implementation
C) forecasting
D) discharge
E) evaluation

F) C) and D)
G) All of the above

Correct Answer

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  Figure 17-5 -Channel  A  in Figure 17-5 above represents which type of promotional channel strategy? A)  direct B)  indirect C)  push D)  pull E)  vertical Figure 17-5 -Channel "A" in Figure 17-5 above represents which type of promotional channel strategy?


A) direct
B) indirect
C) push
D) pull
E) vertical

F) B) and D)
G) C) and D)

Correct Answer

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Promotion represents the fourth element in the marketing mix.The promotional element consists of communication tools,including advertising,public relations,sales promotion,direct marketing,and __________.


A) people
B) merchandising
C) social media
D) personal selling
E) branding

F) A) and B)
G) A) and C)

Correct Answer

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Communication is the process of conveying a message to others and it requires six elements.These elements include: __________,a message,a channel of communication,a receiver,and the processes of encoding and decoding.


A) a concept
B) a brand
C) a slogan
D) a source
E) an offer

F) A) and B)
G) A) and C)

Correct Answer

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of the following are methods described in the textbook that firms use to set their promotion budgets EXCEPT:


A) objective and task.
B) number (#) of unit of sales.
C) competitive parity.
D) percentage ( percent) of sales.
E) all-you-can-afford.

F) D) and E)
G) A) and E)

Correct Answer

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Customers report many benefits of direct marketing,including the following: (1) they don't have to go to a store; (2) they can usually shop 24 hours a day; (3) buying direct saves time and money; (4) they avoid hassles with salespeople; (5) it's fun and entertaining; (6) __________ and (7) many customers believe direct marketing provides great customer service.


A) there is more privacy than in-store shopping
B) there are fewer product returns
C) there are usually better product warranties
D) there are a greater number of additional incentives from sellers to retain customer loyalty
E) products are generally bundled with other products to offer buyers greater value

F) B) and C)
G) A) and C)

Correct Answer

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Mary's Cookies submitted an ad to the local newspaper with a coupon stating that a dozen cookies cost $2.99.The newspaper instead printed the price on the coupon as $29.99.Consequently,no customers came in to buy cookies by using the coupon.The factor working against effective communication between Mary and her target market in this case was most likely the result of __________.


A) feedback disruption
B) noise
C) a decoding error
D) a communication barrier
E) message interference

F) None of the above
G) A) and C)

Correct Answer

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prospective buyer goes through a sequence of stages from initial awareness of a product to eventual action (either trial or adoption of the product) .The stages include awareness,interest,evaluation,trial,and adoption,and are referred to as _________.


A) the hierarchy of effects
B) Maslow's hierarchy
C) the purchase continuum
D) the consumer-product cycle
E) the consumer purchasing hierarchy

F) A) and C)
G) A) and B)

Correct Answer

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term "receivers" refers to


A) only those consumers who read, hear, or see a message about a product or service and then choose to buy it.
B) consumers who read, hear, or see the message sent by a source during the communication process.
C) a firm that obtains a basic message or theme from its advertising agency and translates that vision into a useable IMC campaign.
D) promotional firms that select the best channels through which to convey advertising messages.
E) customers who read, hear, or see the message sent by a source and misinterpret or reinterpret the message to fit their individual beliefs.

F) A) and B)
G) C) and D)

Correct Answer

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