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There are five key steps in segmenting and targeting markets,which link market needs of customers to the organization's marketing program.List these five key steps.

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The five key steps in segmenting and tar...

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A framework to relate the market segments of potential buyers to products offered or potential marketing actions by an organization is referred to as a __________.


A) payoff table
B) cross-tabulation
C) market-product grid
D) growth-share matrix
E) product differentiation table

F) None of the above
G) A) and D)

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When a telemarketer calls to sell a consumer life insurance,the last questions asked is what category does the person's household income falls into (less than $50,000;$50,000 to $99,999;and $100,000 and over) .When the telemarketer asks about household income,this indicates the use of which type of consumer variable the firm is using to segment its market?


A) usage
B) behavior
C) demographic
D) buying situation
E) psychographic

F) A) and B)
G) A) and D)

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Which of the following statements demonstrate the formation of a segment based on household size?


A) Campbell's makes a spicier nacho cheese sauce for its distributors in Texas than it does in Maine.
B) GE built a downsized microwave oven to hang under kitchen cabinets.
C) Del Monte offers a line of canned fruit with no added sugar or artificial sweeteners.
D) A fast-food hamburger restaurant is only open for breakfast on weekdays and Saturdays but not Sundays.
E) A gourmet grocer advertises its services on a small-audience classical music station even though there is a much larger-audience rock station in the area.

F) A) and B)
G) B) and E)

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Explain the "80/20 rule."

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Usage rate is sometimes referred to in t...

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"For upscale American families who desire a carefree driving experience,Volvo is a premium-priced automobile that offers the utmost in safety and dependability" is a __________ statement for Volvo in North America.


A) perception
B) positioning
C) market-product
D) vision
E) differentiation

F) C) and D)
G) D) and E)

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A market-product grid is a framework to relate


A) total estimated expenses for each product sold to each market segment.
B) total anticipated revenue for each product-market segment combination.
C) total anticipated profit for each product sold to each market segment.
D) the market segments of potential buyers to relative market share compared to the closest competitor.
E) the market segments of potential buyers to products offered or potential marketing actions by an organization.

F) A) and C)
G) C) and D)

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Assume you are manager of The Outback Steak House,a franchised restaurant that has opened at new location in St.Louis.Describe which segmentation base(s)and possible segmentation variable(s)you would use to segment its market and explain why each supports the appropriate market segmentation strategy.

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Students should choose from the segmenta...

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The annual Sporting News Baseball Yearbook had exactly the same stories but with 17 different covers to appeal to baseball fans in 17 different regions of the U.S.What is the basis of its market segmentation strategy?


A) psychographic segmentation
B) retail outlet segmentation
C) demographic segmentation
D) behavioral segmentation
E) geographic segmentation

F) A) and B)
G) C) and E)

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Name Maker is an online company that sells high-end gift wrapping that can have custom slogans or names printed on it,such as the name of a person celebrating a birthday or a couple who is getting married.This made-to-order gift-wrapping is priced from $24.95 to $32.95 per 12-foot roll.This is an example of


A) family branding.
B) mass customization.
C) synergistic marketing.
D) "Tiffany/Walmart" marketing.
E) specialty customization.

F) None of the above
G) C) and E)

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The increased customer value achieved through performing organizational functions like marketing or manufacturing more efficiently is referred to as __________.


A) aggregation
B) organizational synergy
C) segmentation
D) amalgamation
E) valuation

F) B) and E)
G) C) and D)

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The third step in segmenting and targeting markets that link customer needs to marketing actions is to __________.


A) group potential buyers into segments
B) group products to be sold into categories
C) select target markets
D) develop a market-product grid and estimate size of markets
E) take marketing actions to reach target markets

F) A) and B)
G) A) and C)

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In the early 1980s,Apple,Inc.was often called "Camp Runamok" because


A) every employee was encouraged to do his or her "own thing."
B) it was concentrating on laptops while everyone else was concentrating on personal computers.
C) all the employees were so young,they occasionally played more than they worked.
D) there were no coherent product lines targeted at identifiable market segments.
E) its personal computers were "running amok" with viruses,spyware,and other problems.

F) A) and B)
G) B) and D)

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ExxonMobil targets consumers that fill up their gas tanks more than once a week with its Chase Visa fuel card.In this example,ExxonMobil is using which segmentation variable?


A) needs
B) lifestyle
C) behavioral
D) psychographic
E) demographic

F) A) and C)
G) A) and D)

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After establishing the market segments and product groupings on a market-product grid,the next step is to


A) fill in the appropriate cells with precise statistical data from primary and/or secondary sources.
B) estimate,with intelligent "guesstimates" as necessary,the market size for each cell using a simple scale from zero to three (3 is the largest market) .
C) total the vertical columns to identify the greatest marketing synergies and efficiencies.
D) total the horizontal rows to identify greatest operations/production synergies and efficiencies.
E) identify a marketing action for every product-market combination in the grid.

F) All of the above
G) None of the above

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Mott's used an advertising campaign to change the way consumers thought about its applesauce from a dinnertime side dish to a replacement for cooking oil in baking.The advertising message was that using applesauce in baking cuts calories and makes the resulting baked good healthier.Mott's used a __________ strategy.


A) product repositioning
B) perceptual mapping
C) product positioning
D) product differentiation
E) psychographic

F) C) and D)
G) B) and C)

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Recently,U.S.dairies,struggling to increase milk sales,tried to change the way adults thought about chocolate milk.The dairies wanted to __________ chocolate milk in the minds of adult consumers.


A) segment
B) differentiate
C) explain
D) promote
E) reposition

F) B) and C)
G) A) and E)

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To the owner of a Wendy's fast food restaurant,the information in Figure 9-6 above suggests that Wendy's prospects are __________ of the total compared to __________ for McDonald's.


A) 57.0 percent,51.0 percent
B) 15.2 percent,40.5 percent
C) 14.6 percent,14.6 percent
D) 15.2 percent,19.0 percent
E) 57.0 percent,26.0 percent

F) B) and C)
G) A) and D)

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What is market segmentation and why is it important?

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Market segmentation involves aggregating...

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Doris Lewis owns Lewis Edibles,Inc. ,a company that makes Tongue Tinglin' BBQ Sauce.She wants to target local people who like the special blend of flavors found only in North Carolina barbecue sauce.In developing a marketing strategy to sell the sauce,Lewis decided to join Goodness Grows in North Carolina,a specialty food association that advertises local products and distributes them to local supermarkets and gourmet shops.Lewis has just


A) formed a market segment using critical product features.
B) formed products to be sold into groups.
C) developed a market-product grid and estimating size of markets.
D) taken a marketing action to reach a target market segment.
E) formed prospective buyers into segments.

F) C) and E)
G) B) and D)

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